Inside Sales & Marketing/Administrative Support Position Technical Support Engineer Software Support Administrative Support / Customer Service Position Technical Writer
Inside Sales & Marketing/Administrative Support Position We are looking for a bright, energetic individual to join our Sales/Marketing Team for a Sales/Marketing/Administrative Role. This is a great opportunity to become a key contributor to our continuing growth and to explore any and all technologies related to our fields of expertise like: IP Telephony, Telecommunications, Prepaid/Postpaid Billing Software/applications, VoIP-based solutions for both carriers and enterprises, SQL programming, Cisco IP Networks. Responsibilities : Sell Focus Spirit Telecom products and services by responding to emails, inbound calls or placing outbound customer calls. Contribute to the marketing tasks like: market research, potential clients database creation/maintenance, marketing campaigns (by email, cold calling) and follow-up. Answer customer questions regarding Focus Spirit Telecom products and recommend solutions. Provide technical, administrative information and create quotes for customers. Close sales and process customer orders. Meeting and exceeding assigned goals. Take lead or provide support for various Sales/Marketing or Administration assignments. Education/Qualifications : University Degree/College Diploma or equivalent. One-year experience in Sales or related field (Preferably in the IT hardware industry). Basic understanding of current telecommunications and/or internet/IP-networking technologies (preferred). Good verbal and written communication skills. Any foreign language would be an asset (Spanish, French, Russian). Strong organizational and presentation skills. Team player with initiative. Strong interpersonal skills; Flexible and ability to prioritize and multi-task. If you see yourself as an ideal candidate and are interested in these excellent opportunities for growth and career development, please forward your cover letter and resume to by clicking on the "Apply Now" button.                                                                                                   Technical Support Engineer We are looking for a bright, energetic individual to become a key member of our team. Focus Spirit Telecom is a provider of VoIP solutions, with a focus on prepaid card, wholesale, callback and other international LD solutions. This successful candidate must be a high energy, self-motivated person with a proven record in a high tech organization. This position will ensure system performance and provide service, information & resources regarding the operation, administration and maintenance of our Solutions. Troubleshooting skills, experience & judgment to plan and accomplish goals & resolve customer issues are required. Required skills include database administration experience (with Microsoft SQL Server), Extensive Computer & Networking Familiarity (MCSE IT Certification, A+), MS- Office, C#, .Net. VoIP Quintum and Cisco would be an asset. Responsibilities include, but are not limited to: Provide installation support both onsite & remote to both external & internal customers. Provide technical support both onsite & remote to both external & internal customers. Provide Technical documentation as required. Provide product training & orientation as required to both external and internal customers. Maintenance of customer records. Develop troubleshooting guide to assist both internal and external customers. Perform other related duties as assigned. If you see yourself as an ideal candidate and are interested in these excellent opportunities for growth and career development, please forward your cover letter and resume to by clicking on the "Apply Now" button.                                                                                                    Software Support We are looking for a bright, energetic individual to become a key member of our team. Focus Spirit Telecom is a provider of VoIP solutions, with a focus on prepaid card, wholesale, callback and other international LD solutions. This successful candidate must be a high energy, self-motivated person with a proven record in a high tech organization. This position will ensure system performance and provide service, information & resources regarding the operation, administration and maintenance of our Solutions. Troubleshooting skills, experience & judgment to plan and accomplish goals & resolve customer issues are required. Responsibilities include, but are not limited to : Provide installation support both onsite & remote to both external & internal customers. Provide technical support both onsite & remote to both external & internal customers. Provide Technical documentation as required. Provide product training & orientation as required to both external and internal customers. Maintenance of customer records. Develop troubleshooting guide to assist both internal and external customers. Perform other related duties as assigned. Required skills : At least 3 years of experience in .Net and C# Programming. Expert in MS SQL 2000, MY SQL, Linux. Extensive Computer & Networking Familiarity (MCSE IT Certification, A+), MS- Office. VoIP Quintum and Cisco would be an asset. If you see yourself as an ideal candidate and are interested in these excellent opportunities for growth and career development, please forward your cover letter and resume to by clicking on the "Apply Now" button.                                                                                                     Administrative Support / Customer Service Position We are looking for a bright, energetic individual to join our team for an Administrative / Customer Support Role. This is a great opportunity to become a key contributor to our continuing growth and to explore any and all technologies related to our fields of expertise like: IP Telephony, Telecommunications, Prepaid/Postpaid Billing Software/applications, VoIP-based solutions for both carriers and enterprises, SQL programming, Cisco IP Networks. Responsibilities : Manage, coordinate and maintain files for Accounting and Budgeting. Responsible for weekly data entry of accounting and budget information into Accounting Software. Assist in preparation of various financial reporting which includes gathering accounting information. Maintaining department tax and correspondence files. Manage day to day responsibilities for the day to day inputting, checking of invoices and submitting all expenses in a timely manner. Support Sales team by responding to emails, inbound calls or placing outbound customer calls and answering the phones and assisting callers. Contribute to the marketing tasks like: market research, potential client’s database creation/maintenance, marketing campaigns (by email, cold calling) and follow-up. Answer customer questions regarding Focus Spirit Telecom products and recommend solutions. Take lead or provide support for various Sales/Marketing or Administration assignments. Provide strong administrative assistance for supervisors. Manage follow up on items delegated by supervisors to others. Attend meetings, conferences and briefings on supervisors’ behalf as appropriate and prepare briefing notes for Managers. Review and sort incoming correspondence and when appropriate draft responses for supervisors’ signatures, note supervisors’ availability on invitations, and highlight requests that need a response or have a deadline. Develop and maintain departmental files and tracking systems to ensure information is accessible to appropriate departmental staff. Process and submit departmental invoices. Draft and type memoranda and correspondence and generate routine reports using MS Office Applications. Draft and create complex PowerPoint presentations and large personalized mailings utilizing mail merge. Independently research, collect and compile data from multiple sources (including web-based searches) quickly and efficiently. Education/Qualifications : University Degree/College Diploma or equivalent. Minimum 2 years experience performing secretarial/administrative functions required. Good verbal and written communication skills. Any foreign language would be an asset. Strong organizational and presentation skills. Team player with initiative. Strong interpersonal skills. Ability to multi-task, problem solve, prioritize and work independently (i.e., with little to no supervision). Excellent computer skills and knowledge required in Microsoft, Windows, Microsoft Outlook, Word, Excel, Power Point, Lotus Notes, mail merge and Accounting Software Quick books. Able to thrive in fast-paced, busy office environment. If you see yourself as an ideal candidate and are interested in these excellent opportunities for growth and career development, please forward your cover letter and resume to by clicking on the "Apply Now" button.                                                                                                    Technical Writer Responsibilities : Develop and revise the GUI for new and existing software products. Develop/revise/maintain technical and user documentation for our VoIP-based prepaid/postpaid billing software. Revise minor/major parts of Focus Spirit Telecom's existing web content. Contribute-to/Review technical brochures related to new/existing application notes and white papers. Develop/enhance documentation guidelines and style templates. Collect feedback and interact with team members within other departments (development, sales/marketing, technical support) as part of technical documentation development. Develop and adhere to project plans related to documentation delivery. Education/Qualifications : A student who is studying in Telecommunications or IT related fields. Basic understanding of current telecommunications and/or internet/IP-networking technologies. Fluency in English and preferably with some technical writing experience. Desired experience in creating and editing technical documentation related to installation, configuration, functional product descriptions and user documentation. If you see yourself as an ideal candidate and are interested in these excellent opportunities for growth and career development, please forward your cover letter and resume to by clicking on the "Apply Now" button.